1. Introduction
This Refund Policy outlines the terms and conditions under which refunds may be granted for courses purchased from Upmark Digital (“Company”, “we”, “our”, “us”), operated by Rikesh Panchal.
By purchasing any course from our website, you agree to this Refund Policy in full.
2. Nature of Services
Upmark Digital provides digital educational courses, including recorded content, live sessions, and mentorship support.
Due to the nature of digital products, once access is granted, the service is considered delivered.
3. Refund Eligibility
We offer a 7-day conditional refund window from the date of purchase, subject to the following conditions:
- Refund requests must be made within 7 days of purchase
- The course consumption must be less than 20% of total content
- The user must not have:
- Downloaded course materials
- Attended multiple live sessions (if applicable)
- Availed mentorship, doubt-solving, or support services extensively
👉 Refunds are granted only if all conditions are satisfied
4. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Request made after 7 days of purchase
- More than 20% course content accessed or consumed
- Change of mind after purchase
- Lack of time or inability to complete the course
- Dissatisfaction due to personal expectations not aligning
- Failure to attend live sessions
- Course purchased under:
- Discounted offers (e.g., ₹999 offers)
- Combo packages or bundled courses
5. Exceptions (Valid Refund Cases)
Refunds may be approved in the following cases:
- Duplicate payment made for the same course
- Payment deducted but course access not provided
- Technical error from our side preventing course access
All such cases will be verified before processing.
6. Refund Request Process
To request a refund, you must contact us with the following details:
- Full Name
- Registered Email ID
- Course Name
- Payment proof / transaction ID
- Reason for refund request
📩 Submit your request via:
- WhatsApp / Call: 8320699679
7. Refund Processing Timeline
- Refund approval is subject to verification
- Approved refunds will be processed within 7–10 working days
- Amount will be credited to the original payment method
8. Cancellation Policy
- Users may cancel course enrollment within the refund window (subject to eligibility conditions)
- No cancellations will be accepted after the refund period expires
9. Right to Deny Refund
Upmark Digital reserves the right to approve or reject any refund request after evaluating:
- Course usage data
- User activity
- Nature of the request
Any misuse or abuse of refund policy may result in denial.
10. Legal Compliance
This policy is governed by applicable laws of India, including the Consumer Protection Act, 2019.
12. No Guarantee of Results
Upmark Digital provides educational training, guidance, and skill development programs. However, we do not guarantee any specific results, including but not limited to:
- Job placement or employment opportunities
- Freelancing income or business success
- Increase in earnings or financial outcomes
- Performance improvements within a specific timeframe
Results may vary from person to person based on multiple factors including individual effort, consistency, prior knowledge, market conditions, and application of learned skills. By purchasing our courses, you acknowledge that:
- You are responsible for your own progress and outcomes
- The Company is not liable for any direct or indirect results expected by the user
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Refunds will not be granted based on dissatisfaction related to outcomes, results, or expectations.
11. Grievance Redressal
For any complaints or concerns, you may contact:
Grievance Officer
Upmark Digital
📍 503, Ambience, Near Commerce Six Roads Metro Station, Navrangpura, Ahmedabad – 380009
📞 8320699679
We aim to resolve all concerns within a reasonable time frame.
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